Terms and Conditions
We apologize if you received the incorrect item or if you are not entirely satisfied with the product, but we will work quickly to rectify the situation.
Please contact us at email@example.com or call our office during business hours at 208.649.4677(HOPS) Monday through Friday 9am - 5pm PST.
If you are concerned about a package damaged in transit, there is no need to worry. Hops are hardy little buggers so you don't need to fret about them losing quality or potency. There has been plenty of published research showing that it takes a month or more of exposure to the ambient environment for any noticeable degradation (see below for link to research publication).
However, we want to ensure you are happy with our product and are more than willing to replace the hops or credit your account. Please let us know and thank you for your order!
Here are some scientific papers on hop stability and storage:
(1) S.T. Likens, G.B. Nickerson, and C.E. Zimmerman, "An Index of Deterioration in Hops (Humulus Lupus)," American Society of Brewing Chemists Proceedings (American Society of Brewing Chemists, St. Paul, Minnesota, 1970). 68-74.
(2) R.N. Skinner, R.P. Hildebrand, and B.J. Clarke, "The Effects of Storage Temperature on the Stability of the Alpha-Acids Content of Baled Hops," J. Inst. Brewing 83, 290-294 (2002)
(3) R. Foster and G. Nickerson, "Changes in Hop Oil Content and Hoppiness Potential (Sigma) During Hop Aging," J. Am. Soc. Brew. Chem. 43, 127 (1985).
(4) C.P. Green, "Kinetics of Hop Storage," J. Inst. Brewing 84, 312-314 (2010)
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Use of Site
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